2023 – now
Sky · NBCUniversal
Senior Developer
Employed by Sky, mostly embedded in NBCUniversal Global Operations, which keeps Peacock and NBCUniversal's other streaming services running.
- GenAI platform for live operations. Led an internal assistant platform for operations and incident teams, from its first version for the Paris 2024 Olympics. It reached 150+ active users across 6 operations teams and about 78,000 conversations, and supported incident teams through Super Bowl LX and the 2026 Winter Olympics. Led its product, design and front end.
- Designed and built its interface: streaming chat, a prompt playground with saved versions, charts and diagrams in answers, and a widget that puts the assistant inside other tools.
- Built its evaluation harness: about 800 golden questions, scored by an LLM judge, that test retrieval (indexes, columns, timezones) as well as the answers. It tracked answer accuracy rising from 82% to 98.5%, and gave stakeholders a weekly quality score.
- Made the model's work easy to check: a live view of each step an agent takes, editable drafts with version history, and a warning on answers without sources. Kept confidence scores out of answers, and sent low-confidence ones to an analyst for review instead.
- Alerting portal. Product lead for the portal that up to 1,000 engineers across Sky and NBCUniversal's streaming services use to handle 30,000 to 40,000 alerts a day. Responsible for its user experience and front end. Made that volume quick to search and easy to understand. Helped cut mean time to resolve by about 75%.
- FinOps platform. An in-house tool, along the lines of Cloudability, that the FinOps team uses to find and track cloud savings. Built and run it single-handed, from the infrastructure and database to the interface, and had it live within 3 months. It maps spend to the business, recommends reserved-instance purchases, prices new infrastructure before it's built, and takes engineers through each saving, with GenAI drafting the follow-up. It has identified more than £1m in savings.
- Developer platform hub. Built the first version in about 3 days with coding agents and still write most of it. It puts the department's documentation in one place for the first time, for people and for agents through skills and MCP servers, and handles work requests, the roadmap and self-service provisioning for the department's 15 platform products. About 300 people use it each month.
- Internal hosting for agent-built sites. Led a platform inspired by Shopify's Quick: coding agents publish static sites in one step and share them inside the company, behind single sign-on with role-based access and a consistent look. It now hosts 1,000+ sites, such as visual summaries of pull requests. Built its admin console and drag-and-drop publishing, and rolled it out to teams.
- Across the team. Tech lead for the team's GenAI work from late 2024. Led 2 front-end engineers over several years, and groups of 4 to 6 on larger projects.
- Test new coding tools and models before the wider business gets them, and helped choose the ones it adopted (Augment, then Cursor). Built the team's shared library of agent skills.